Internet Banking Security Information

About scams and spoofs

Many financial institutions that do business on the Internet have become the target of fraudulent email and website scams. Every Internet user should know about these spoof (also called phishing or hoax) e-mails that appear to be from a well-known company but can put you at risk.

Even if you don't provide what they ask for, simply clicking the link could subject you to background installations of key logging software or viruses.

How to identify online fraud

It is difficult to distinguish if an email is legitimate. Scammers have become increasingly sophisticated in creating fraudulent emails and websites that look authentic. These emails and Websites often appear to be from legitimate companies and include images and logos of these organizations.

Characteristics of fraudulent emails and websites

Our bank will never send out an email requesting you to provide, update or confirm sensitive data.

Spoofs often have a sense of urgency telling clients that if they fail to update, verify or confirm their personal or account information, access to their accounts will be suspended.

Spoof emails typically ask for personal or account information such as:

Account numbers
Credit and check card numbers
Social Security Numbers
User IDs and passwords
Mother's maiden name
Date of birth
Other sensitive information

They often include links that include a legitimate company's name or website address. The fraudulent emails will disguise or forge the sender's email address so they appear to be from a legitimate company.

How to protect yourself from online fraud

Never provide personal or financial information to unsolicited email, phone or pop-up website requests.
Type the Website addresses (URL) into browsers instead of clicking on links in emails.
Change User IDs and passwords every 30 days.
Keep anti-virus and anti-spam filtering software on your computer up to date.

If you suspect an email to be a spoof

If you suspect that you've received a fraudulent email, please forward it to us immediately and then delete it from your inbox.

Our e-mail address is: customerservice@thebankks.com

Lost or Stolen Debit Cards

To report your THE BANK issued debit card lost or stolen during normal business hours please call your local branch, for after hours service Please call: 888-263-3370

Notice: To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents and may make copies of these documents for our records.
Disclaimer: Loans will be considered to all persons and entities in the trade area on the basis of credit worthiness without regard to race, color, religion, national origin, sex, age (provided the applicant has the capacity to enter into a binding contract), receipt of income from public assistance programs, or the good faith exercise of any right provided by the Consumer Credit Protection Act.